Swapped broadband from sky to EE, sky

[Dazzamcfc]

Had new EE broadband fitted yesterday, Sky Q box has network connection to the new router. No matter what I've tried from the Sky website I have no sky tv via the main box and unable to connect the mini box. Everything else in the house is now connected to the new WiFi and the sky equipment worked perfectly fine before the swap

[Quoman7]

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@Dazzamcfc wrote:

Had new EE broadband fitted yesterday, Sky Q box has network connection to the new router. No matter what I've tried from the Sky website I have no sky tv via the main box and unable to connect the mini box. Everything else in the house is now connected to the new WiFi and the sky equipment worked perfectly fine before the swap

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Hi @Dazzamcfc Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

[oldfella]

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@Dazzamcfc wrote:

Had new EE broadband fitted yesterday, Sky Q box has network connection to the new router. No matter what I've tried from the Sky website I have no sky tv via the main box and unable to connect the mini box. Everything else in the house is now connected to the new WiFi and the sky equipment worked perfectly fine before the swap

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Hi @Dazzamcfc 

First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.