Subtitles not working on ch4 and 5

[SkyQscott]

• Hi, I'm a deaf customer and always have subtitles on as I can't watch things without them..subtitles on my live TV channel 4 and 5 do not worked en on recordings or downloads from the same channels.. I'm not sure if there's more channels like this but those 2 there's stuff I like watching.. I'm a diamoid tier customer so not hwppy

[GD1]

@SkyQscott  This has been an ongoing issue since a fire at the playout centre a couple of weeks ago https://rxtvinfo.com/2021/frustration-over-channel-4-and-5-subtitle-problems-grow

[SkyQscott]

In this day and age its a joke, I was 3/4 of the way through married at first sight UK when they stopped so couldn't watch the last episodes and 24 hours in police custody I can't watch either. Some of my recordings do break up a bit and the mini box stops working so thought it was the main box not working properly

[GD1]

@SkyQscott  I sympathise with your situation, however regardless of any day & age if there was a fire then what do you expect Sky to do?

Channels concerned are not controlled by Sky, and as explained in the link I posted the channles are working to get everything back.

I doubt this is a just a simple issue, if it were then you would have subtitles.

[Daniel0210]

@SkyQscott I appreciate your frustration but there is nothing anyone can do about a fire. Being a VIP Diamond customer has no relevance unfortunately. 

[bob1234]

The main problem for me is that they are still showing the subtitle marker but not actually showing them.

[Mojo0912]

I like many others rely on subtitles to get enjoyment on the programmes being slightly deaf, therefore whilst I appreciate that there has been a fire and there are obviously problems resolving this issue, it would be appreciated if someone from Sky would advise customers what the problem is and approximately how long before it can be rectified.

[LGUser]

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@Mojo0912 wrote:

I like many others rely on subtitles to get enjoyment on the programmes being slightly deaf, therefore whilst I appreciate that there has been a fire and there are obviously problems resolving this issue, it would be appreciated if someone from Sky would advise customers what the problem is and approximately how long before it can be rectified.

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While not Sky's fault and there is nothing Sky can do, I agree that it would be good if Sky did email everyone to tell them of the ongoing problems and what happened.

As for recordings, I've been lucky and had no issues so far. The only thing I get is the line on the upper left of the screen for Channel 4 and the black & white square on Channel 5.

[caesarome]

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@Mojo0912 wrote:

it would be appreciated if someone from Sky would advise customers what the problem is and approximately how long before it can be rectified.

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Channel 4 are responsible for this @Mojo0912 and they have released this statement:

https://www.channel4.com/press/news/update-access-services-channel-4

Basically the backup system that was in place also failed.

[SkyQscott]

Agreed,I thought my sky box was the problem until I came on here to complain as I do get isueswith some recordings breaking up

[Daniel0210]

I read something on a red top newspaper earlier this week that the subtitles issue will not be fixed for another month.