08 Dec 2023 03:52 PM
I've been waiting since mid November for packaging to return mini box I cancelled and everytime I call up its 30 minutes + waiting time which I don't have free. Can you not request packaging again online?
08 Dec 2023 04:00 PM
Posted by a Superuser, not a Sky employee. Find out more@Vespauk
If you’ve successfully cancelled your multiscreen subscription Sky should send out returns packaging near the end of the cancellation period, [31 days for Sky Q box(es)], to the address that the subscription was registered at.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
08 Dec 2023 04:03 PM
Thanks so much for info
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