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Discussion topic: Still waiying for packagibg to return mini box

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This message was authored by Vespauk This message was authored by: Vespauk

Still waiying for packagibg to return mini box

I've been waiting since mid November for packaging to return mini box I cancelled and everytime I call up its 30 minutes + waiting time which I don't have free.  Can you not request packaging again online?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Still waiying for packagibg to return mini box

Posted by a Superuser, not a Sky employee. Find out more

@Vespauk 
If you’ve successfully cancelled your multiscreen subscription Sky should send out returns packaging near the end of the cancellation period, [31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Vespauk
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This message was authored by Vespauk This message was authored by: Vespauk

Re: Still waiying for packagibg to return mini box

Thanks so much for info 

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