Step 1 of 4. Remote won’t do anything. Changed batteries

[Jay691]

Step 1 of 4. Remote won’t do anything. Changed batteries

[Jay691]

Still waiting 

[Jay691]

need help. Remote won't work 

[oldfella]

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@Jay691 wrote:

Step 1 of 4. Remote won’t do anything. Changed batteries

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Hi @Jay691 

First press 7 & 9 together on the remote until it's led flashes 4 times.

then the remote will control the  Q box in infrared.

You must point the remote at the Q box.

Once you get back up and running you will need to  completly resetting your Bluetooth remote again.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Laing1]

@Jay691 just so you are aware  you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.