Started off with no access to recordings, now I have no satellite single so unable to watch any chan

[stevegordon3]

Started off this morning with no access to recordings

now I have no satellite signal and there no access to any channel

connection to Wi-Fi is good

[stevegordon3]

Is someone going to respond

[stevegordon3]

I give in

[Laing1]

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@stevegordon3 wrote:

Started off this morning with no access to recordings

now I have no satellite signal and there no access to any channel

connection to Wi-Fi is good

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@stevegordon3 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

have a look at the link below it gives you information about error messages and what to do or try and normally leads to being able to order a replacement box 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/on-sc...

[Daniel0210]

@stevegordon3 
If it displays no satellite signal also take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.