Sports subscription but not working on sky tv

[Jarmfield]

Sky sports is working on skygo but on tv it displays the 'please upgrade' message. We have checked out products and sports package shows as 'already yours'. We have tried resetting the skyQ box but this did not improve issue.

[caesarome]

@Jarmfield 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[ThePope27]

@Jarmfield 

Try refreshing your Viewing card entitlements.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback (This just refreshes the card entitlements)

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Jarmfield  chat.