Sports channels wont work but when I press the red button, theyre already added to subscription!?

[Tonib123]

I have Sky Sports Football and Sky Sports HD content packs, but all of the Sky sports football channels are showing up as 'not included in your subscription'. When I press red, it says theure already included in my subscription! (Error DSU_508).

NB. I upgraded my subscription weeks ago!

[caesarome]

@Tonib123 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Tonib123 an invite to chat.

[Lisa-P1987]

We are still looking to help you @Tonib123 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Tonib123]

Sorry I missed the chance to respond in time. I still need help with this

[Mr+Flibbles+86]

Hi there @Tonib123 , I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[behemoth81]

I have the same problem with trying to watch sky sports football channel. All the other sports are working and I have the full sports package. Did you found out how to fix this?

thanks