Speaking to someone about a new contract

[jobingham70]

Hi - I would like to renew my contracts and speak to someone about what can be offered to me, but when I call, I only get someone who tells me £ by £ what I am currently paying. When I say, no, I would like to speak to someone about a new contract and offers, they ask if I want to remove something, so I say no, and get the £ by £ talk again. 

Is there a specific number to call to actually speak to someone about a new contract and reducing the cost? I have done this in the past. 

[Doc5907 · Accepted solution]

@jobingham70 

I have used Sky's messaging service to negotiate prices linked below. It shows as cancelling Sky but you can use this service to renegotiate your Sky TV package.

https://www.sky.com/help/articles/cancel-sky-tv

Scroll down to 'Still need a hand' and click on 'yes, I need help' which will bring up a message us option