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Discussion topic: Sound stutter on main event

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This message was authored by matth77 This message was authored by: matth77

Re: Sound stutter on main event

Yeah I had the rugby on UHD on 401 this morning and the sound was fine. Also now with the EFL. Also fine. I assumed it was just certain broadcasts but it would seem there's more to it than that if different viewers are getting the issue with different broadcasts.

 

Still no responses from Sky on here. Irritating. Someone on here said they'd marked it as solved I think. Does that mean Sky ignore comments past that point? Certainly looks that way.

This message was authored by Marcel78 This message was authored by: Marcel78

Re: Sound stutter on main event

I don’t have an issue as such with sound it just keeps freezing for a couple of seconds really annoying when watching live sport. 

This message was authored by fungus This message was authored by: fungus

Re: Sound stutter on main event

Also have the same issue. It's really bad on main event UHD, but also get it on other channels. Watching the rugby now and the sound has cut out a few times in the past few minutes.

 

I've tried everything., upgraded to 8k certified HDMI cables, tired optical connection, reset settings on Sky Q box, full factory reset etc and the issue just won't go away.

 

So fed up now I think I'll be cancelling when contract is up in 7 weeks.

 

I pay a small fortune for this service and this just spoils the enjoyment.

 

I've searched this forum and see this is not an isolated case, but Sky don't seem to have a fix for this...

 

This message was authored by neilsmith72xxx This message was authored by: neilsmith72xxx

Re: Sound stutter on main event

Yea agreed sky is a pretty bad deal right now

This message was authored by fungus This message was authored by: fungus

Re: Sound stutter on main event

New firmware downloaded to Sky Q box overnight Saturday, but sound issue is still there 🤬

This message was authored by fungus This message was authored by: fungus

Re: Sound stutter on main event

Come on Sky, what's the issue here?

 

Watching TV via the apps on my TV don't have any sound issues at all.

 

 

This message was authored by Barnster+76 This message was authored by: Barnster+76

Re: Sound stutter on main event

We have been having this problem for sometime now had a sky engineer out to check over the equipment which is all working perfectly the sound only drops out on the football on Sky sports UHD all other channels including other sports & channels are working fine.

The problem is a broadcasting issue it wouldn't surprise me if all sky customers are having this issue which has been going on now for a good couple of years.

It's a pain when you have to turn the volume up when watching a game & when they are in the tv studio then rush to get the tv remote to turn the sound down when the adverts come on as the sound returns back to normal.

The only way around this is if you have a Dolby Digital/Atmos amplifier which sorts this problem.

This message was authored by AndrueCope This message was authored by: AndrueCope

Re: Sound stutter on main event

FYI I'm also getting it on Discovery HD. No other channels as yet. I experienced it before Christmas for a while and it stopped. Now it's back. Switching the Sky box output to Normal instead of Dolby Digital cures it but I'm not going to do that just for one channel.

This message was authored by KayJayPea This message was authored by: KayJayPea

Re: Intermittent sound dropout on SkyspME UHD Ch 401

Just got sky stream, noticed it straight away on sport main event. Adverts are ok.  Cant be this simple but i went to sound settings & moved it from auto to try the other settings, they. were ok, but when i put it back to auto the sound was then still ok? So far its been cured? 

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