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Discussion topic: Sound stutter on main event

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This message was authored by RevBob This message was authored by: RevBob

Re: Sound stutter on main event

I agree engineer is not going to fix it. Sky customer service have insisted an engineer is sent ?

This message was authored by Scooot This message was authored by: Scooot

Re: Sound stutter on main event

Just found this thread.

 

Happening to me as well. I have an engineer coming this morning. Didn't think he'd be able to fix but I'll see what he says.

 

its annoying that Sky told me they had no other reports of problems, I'm the only one. Sounds like the Post Office!

This message was authored by Daveyboy1234 This message was authored by: Daveyboy1234

Re: Sound stutter on main event

Yeah engineer won't be able to do anything. It's the channel. Fact that the PL channel works with Atmos proves that. 
Odd that the support teams have said they aren't aware of issue as a sky staff member has already posted in this forum to say they are aware. 

This message was authored by Scooot This message was authored by: Scooot

Re: Sound stutter on main event

It was yesterday they to,d me they weren't aware when I phoned just before the Hammers were thrashed.

This message was authored by Scooot This message was authored by: Scooot

Re: Sound stutter on main event

The engineer has just left.

 

As suspected nothing they can do here. However his boss also came round later so I think this will now be escalated with the Sky so hopefully they'll fix it shortly.

This message was authored by RevBob This message was authored by: RevBob

Re: Sound stutter on main event

The engineer has left software bit rate issues nothing he can do as we thought. For the time being I will give UHD a  10 second pause to stop the sound freeze. Interestingly whilst the engineer was here watched live tennis from Abu Dhabi no issues. So it appears iny case it is just live football in the u.k.  There is no problem with the sky q box my TV or any of my hardware or cabling etc. this is a software issue which Sky needs to fix. In the meantime time the live UHD service we are paying for is not fit for purpose .

This message was authored by Mallie48 This message was authored by: Mallie48

Re: Sound stutter on main event

I believe the resin there was no stuttering with the tennis is because it's not getting broadcast in Dolby Atmos, it's only main event UHD / Dolby Atmos 

that is a problem, not all main event UHD broadcasts are in Dolby Atmos sound. 

This message was authored by horseman57 This message was authored by: horseman57

Re: Sound stutter on main event

Seems issue MAY have been resolved.

Been watching Main event UHD in atmos Bristol City v Southampton for almost 45 mins and sound hasnt dropped out at all 🙏

This message was authored by John+Drennan This message was authored by: John+Drennan

Re: Sound stutter on main event

So what is the update please?

This message was authored by RevBob This message was authored by: RevBob

Re: Sound stutter on main event

I am watching the Millwall Ipswich match. On 401 UHD no sound issues. Perhaps a sky employee can tell us how and what the fix is please.

This message was authored by CJ74 This message was authored by: CJ74

Re: Sound stutter on main event

I watched the whole of Millwall v Ipswich on Main Event UHD last night and the sound was perfect.  So hopefully a fix has been implemented...

This message was authored by Daveyboy1234 This message was authored by: Daveyboy1234

Re: Sound stutter on main event

Fingers crossed then that a fix has been put in and it's now been sorted. 

weirdly when I turned box on yesterday (from standby) the box had reverted back to 1080i instead of 2160p. No idea why that was unless sky did something in background. Did anyone else have that? If not then must have just been a bug. 

This message was authored by DushmanH This message was authored by: DushmanH

Re: Sound stutter on main event

Guys i think is a premier league thing but let's hope its fixed now... 

This message was authored by Shakermike This message was authored by: Shakermike

Re: Sound stutter on main event

Dart tonight will be first test for me

This message was authored by mark.bates This message was authored by: mark.bates

Re: Sound stutter on main event

It's happening on the Darts. Really bad. But I've done th trick of pausing it for a few seconds then playing it and it seems to have sorted it

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