14 Oct 2023 08:44 PM
Losing sound on Channel 5HD when adverts come on and doesn't return until I change channel and change back again?
28 Nov 2023 03:35 PMPosted by a Sky employee
Afternoon everyone 🙂
We have had some indication of where we think the issue might be however we need a bit more help in isolating this down. We have had some great examples from some users with what I've asked above.
I am now looking for some specific information which is as follows. If you can, get me the exact time when sound was lost and what advert was on at that given time.
Once I have examples of both these I can look to share this on to the relevant team.
I'm going to mark this as the answer for this thread just to stick it up to the top so it isn't lost in the messages moving forward.
08 Nov 2023 07:55 PM
I am also getting this, but when the program restarts, the sound doesn't come back until I change channel up and back again.
09 Nov 2023 10:27 PM
Same here too. Nice to see Sky offering up a resolution. I've seen posts from last year with exactly the same issue, with no answer.
Strange that it only seems to affect Channel 5.
Alomg with low sound output that can't be changed, Sky seem to have a lot of issue. I'll be glad when I move to Freesat..........
12 Nov 2023 09:54 PM
We have been having sound loss on Channel 5 on our Sky Q box for a few months. The sound only returns if you switch to another channel and then back again.
13 Nov 2023 07:02 AM
Yes...I have discovered that that brings the sound back! It's very strange...especially as it doesn't happen on any other channel!
13 Nov 2023 08:38 PM
We are regularly losing sound on channel 5. We have to turn over and turn channel back again?? Why is this?? We have a sky+ box etc .
14 Nov 2023 10:08 AM
I have been having the same issue with loss of sound on channel 5 when the adverts start. I spoke to a Sky technical advising to power off the Sky Q box then restart, I then was told to go to recordings - manage to check the amound of disc space used. My hard drive was showing 79% full, tech guy told me to delete some recordings down to 65% to free up space, this is a know problem according to Sky.
I will now monitor this to see if the issue has cleared.
20 Nov 2023 07:31 PM
We're having the same problem on Channel 5 adverts, as others have said if you change channel then go back it's fine. Just checked our disk space and there's only 26% used, so 74% free!
Well try powering off Sky Q box next time, but if it's a known problem shouldn't Sky be trying to do something to rectify it?
24 Nov 2023 03:26 PMPosted by a Sky employee
Thanks for all commenting on this thread about this issue you are seeing on Channel 5.
Can everyone who is still experiencing this issue get me some examples of dates / times when this is happening exactly moving forward or if you have something that's recently happened and you are adament on the date / time that would also be great.
Also, can you please go to settings > system info and get me your hardware & software version numbers?
24 Nov 2023 03:48 PM - last edited: 24 Nov 2023 04:00 PM by Daniel-F
Hi. This happened last night 23 November at 7.15. My software version is q230.000.14.00(5nf3ptk). Hardware no is 32b206. Hopefully this helps as it is very annoying.
Moderator note: Added details from second comment to keep all info together
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