Sound stutter on main event

[RevBob]

I agree engineer is not going to fix it. Sky customer service have insisted an engineer is sent ?

[Scooot]

Just found this thread.

Happening to me as well. I have an engineer coming this morning. Didn't think he'd be able to fix but I'll see what he says.

its annoying that Sky told me they had no other reports of problems, I'm the only one. Sounds like the Post Office!

[Daveyboy1234]

Yeah engineer won't be able to do anything. It's the channel. Fact that the PL channel works with Atmos proves that. 
Odd that the support teams have said they aren't aware of issue as a sky staff member has already posted in this forum to say they are aware. 

[Scooot]

It was yesterday they to,d me they weren't aware when I phoned just before the Hammers were thrashed.

[Scooot]

The engineer has just left.

As suspected nothing they can do here. However his boss also came round later so I think this will now be escalated with the Sky so hopefully they'll fix it shortly.

[RevBob]

The engineer has left software bit rate issues nothing he can do as we thought. For the time being I will give UHD a  10 second pause to stop the sound freeze. Interestingly whilst the engineer was here watched live tennis from Abu Dhabi no issues. So it appears iny case it is just live football in the u.k.  There is no problem with the sky q box my TV or any of my hardware or cabling etc. this is a software issue which Sky needs to fix. In the meantime time the live UHD service we are paying for is not fit for purpose .

[Mallie48]

I believe the resin there was no stuttering with the tennis is because it's not getting broadcast in Dolby Atmos, it's only main event UHD / Dolby Atmos 

that is a problem, not all main event UHD broadcasts are in Dolby Atmos sound. 

[horseman57]

Seems issue MAY have been resolved.

Been watching Main event UHD in atmos Bristol City v Southampton for almost 45 mins and sound hasnt dropped out at all 🙏

[John+Drennan]

So what is the update please?

[RevBob]

I am watching the Millwall Ipswich match. On 401 UHD no sound issues. Perhaps a sky employee can tell us how and what the fix is please.

[CJ74]

I watched the whole of Millwall v Ipswich on Main Event UHD last night and the sound was perfect.  So hopefully a fix has been implemented...

[Daveyboy1234]

Fingers crossed then that a fix has been put in and it's now been sorted. 

weirdly when I turned box on yesterday (from standby) the box had reverted back to 1080i instead of 2160p. No idea why that was unless sky did something in background. Did anyone else have that? If not then must have just been a bug. 

[DushmanH]

Guys i think is a premier league thing but let's hope its fixed now... 

[Shakermike]

Dart tonight will be first test for me

[mark.bates]

It's happening on the Darts. Really bad. But I've done th trick of pausing it for a few seconds then playing it and it seems to have sorted it