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Discussion topic: Sound cuts out and stops sometimes. Picture has interruptions also.

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This message was authored by: Neil2563

Sound cuts out and stops sometimes. Picture has interruptions also.

While watching Sky channels the sound will just stop. Also the TV picture can fli k on and off. I have unplugged,  reset, and checked all the cables and connections and they are fine. 

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This message was authored by: oldfella

Re: Sound cuts out and stops sometimes. Picture has interruptions also.

Posted by a Superuser, not a Sky employee. Find out more

@Neil2563 wrote:

While watching Sky channels the sound will just stop. Also the TV picture can fli k on and off. I have unplugged,  reset, and checked all the cables and connections and they are fine. 


Hi @Neil2563 

When you say reset have you reset the Settings in the hidden menu?

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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This message was authored by: Neil2563

Re: Sound cuts out and stops sometimes. Picture has interruptions also.

Yea just tried this so hopefully okay now

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