Sorry because of a technical issue you’re experiencing a limited service. Please be assured that we’

[fzPhil10]

Getting this message - Sorry because of a technical issue you’re experiencing a limited service. Please be assured that we’re working hard to fix the problem. 

???????? 

it ages to bring up menu, can't get to apps. Half the icons are missing when the menu does come up. Just blank blue squares in places. Menu randomly tells me there's no internet yet when I go to setting it fine. Frankly the box is currently next to useless . . ?

[oldfella]

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@fzPhil10 wrote:

Getting this message - Sorry because of a technical issue you’re experiencing a limited service. Please be assured that we’re working hard to fix the problem. 

???????? 

it ages to bring up menu, can't get to apps. Half the icons are missing when the menu does come up. Just blank blue squares in places. Menu randomly tells me there's no internet yet when I go to setting it fine. Frankly the box is currently next to useless . . ?

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Hi @fzPhil10 

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[fzPhil10]

Sky Q box registers I'm on line so it's not the router. If it was the router it would surly say not connected to the internet?

[oldfella]

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@fzPhil10 wrote:

Sky Q box registers I'm on line so it's not the router. If it was the router it would surly say not connected to the internet?

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Hi @fzPhil10 

My post is just intended for you to reconnect the WiFi to the Q box.

Assume you have tried rebooting your Q box?

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[fzPhil10]

Tried that's ago and my router works fine. The Sky Q box even says it connect to the router.

[JonD1492]

Have you tried rebooting the Sky Q box itself?

Power it down, then remove the power cable from the back of the box, and unplug it. (You WON'T loose any of your recordings or timers!)

Wait for 2 minutes, then reconnect the power.  Let the box reboot, and once it has, see if that fixes things.  Sometimes the box can get a bit "bunged-up" and needs to cleanse itself of the bug that's causing the problem.  Rebooting it should fix it.

Hope it works for you!

[catbear]

I have had the same thing for three days now. Waiting for recordings to play. Some recordings on planner invisible blue squares, Blank blue screen when I try to watch anything I have recoorded. Message sometimes says 'Please Wait' which I do and sometimes I am lucky sometimes not. Sky search does not recognise anything I search for despite it being listed on my planner. and on programme guide. Voice recognition is OK but I get notice informing me that it does not recognise my request. This is so very very very frustrating especially as my bill has just been 'upped'.

Internet is connected I have good signal strength