This discussion topic has been answered Discussion topic: Sony TV freezing and rebooting with SKY Q
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Message posted on 27 Dec 2024 05:47 PM
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Re: Sony TV freezing and rebooting with SKY Q
Hi - I wanted to give an update - since I've deleted the samba app from my system and cleared the cache the tv has NOT frozen in 2 days !! Thank you to everyone that posted this solution as I would of returned the tv otherwise !
Message posted on 28 Dec 2024 07:59 AM - last edited: 28 Dec 2024 08:00 AM
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Re: Sony TV freezing and rebooting with SKY Q
@Vicsha25 wrote:Hi - I wanted to give an update - since I've deleted the samba app from my system and cleared the cache the tv has NOT frozen in 2 days !! Thank you to everyone that posted this solution as I would of returned the tv otherwise !
Ignore me, missed a post
Message posted on 06 Jan 2025 07:26 PM
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Re: Sony TV freezing and rebooting with SKY Q
Check this article out.
https://www.sony.co.uk/electronics/support/articles/00349001
Message posted on 06 Jan 2025 08:09 PM
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Re: Sony TV freezing and rebooting with SKY Q
Thanks for that link, I did not have that issue till the other day after I tried to work around my initial problem by routing the Q box through my soundbar (Sony), I can deal with the odd frozen picture though, much better then losing picture completely every other day
Message posted on 16 Jan 2025 08:16 PM
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Re: Sony TV freezing and rebooting with SKY Q
I had the same problem with picture freezing & screen going blank with all remotes not working & having to take the plug out for 30 seconds. Found this when my third Bravia 8 in less than a month. Disabled samba etc a week ago & it has worked with no freezing. The only problem I have is trying to get the 5 year warranty organised. Sony not being very co-operative but hopefully after a web chat lasting nearly an hour it will be sorted. Still waiting for the update though !
Message posted on 17 Jan 2025 01:56 AM
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Re: Sony TV freezing and rebooting with SKY Q
Unfortunately over the last week or so ( after 3 weeks of no black screen or freezing ) the black screen has randomly started again ! It's happened maybe 3 times over the last few days. Samba has been disabled for 3 weeks - clear cache - delete app etc etc , so frustrating ! Nothing else has changed that could of made the problem begin to happen again ! Really not sure what to do now any ideas ?
Message posted on 17 Jan 2025 09:04 AM
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Re: Sony TV freezing and rebooting with SKY Q
An update is coming according to Sony so we have to wait and hope they finally fix the problem.
Message posted on 19 Feb 2025 09:23 PM
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Re: Sony TV freezing and rebooting with SKY Q
Looks like the update has arrived today. I think I will leave Samba turned off just in case !
Message posted on 19 Feb 2025 10:50 PM
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Re: Sony TV freezing and rebooting with SKY Q
@stadium thank you so much for letting us know. I'm downloading as we speak
Message posted on 22 Mar 2025 07:46 AM
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Re: Sony TV freezing and rebooting with SKY Q
has the update fixed the issue
Message posted on 22 Mar 2025 10:55 AM
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Re: Sony TV freezing and rebooting with SKY Q
Mine has not frozen since I downloaded new software but I keep samba uninstalled just incase as I don't need it
Message posted on 22 Mar 2025 11:22 AM
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Re: Sony TV freezing and rebooting with SKY Q
Same here. All ok since turning Samba off (touch wood ! ) update loaded since so I'll leave Samba alone . I just wish Sony could have sorted it quicker as I returned two Bravia 8's before finding the solution.
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