Sony TV freezing and rebooting with SKY Q

[Expert+User]

 

[TanerC]

Wicked I'm updating now.  The Dolby vision one I hope it's good I've been complaining about it being too dark.

[Expert+User]

All those tv's that have been exchanged and people getting annoyed every day, what a waste of time and resources. Sony could have forced out a notification out before sorting the update, then at least we would know what's going on

[Expert+User]

And the problem is not fixed, anyone else have any better luck?

 

[TanerC]

You mean the tv freezing while watching sky? I've not had a issue since turning samba tv off 

[RobertP75]

I did the update last night to the latest version and there was nothing about this problem in the list of faults it is supposed to rectifiy.

Turning off Samba so far has solved the problem.   I turned it off a week ago today.  I have been in contact with Sony Technical support about this issue for 2 months now.  They know there is an issue and they have an update coming in December to sort it.  I spoke to Sony this morning and they said yesterdays update is not the one that will fix this issue permanently, it is the one coming in December that will fix it.

But as said I have found turning off Samba sorts the problem in the mean time.

[Expert+User]

Thank you for that detail, I have the Samba disabled and has not helped, will await the next update.

[RobertP75]

Are you having the problem where the tv screen suddenly freezes you can here sound then crashes and then resets itself.  Turning itself off then back on again?

[Expert+User]

Hi, my issue is when I turn the box on in the morning I get no picture or sound and have to either reboot the telly, sometimes both telly and Q box. I think when the Q box does its nightly update check / reboot the telly loses the hdmi handshake and does not see any device connected.

[Jerve]

Most problems seemed to be cured by disabling Samba TV. Since I did it three weeks ago no problems.

Check your hdmi leads are fully pushed in.