Some channels affected by satellite sognal

[J9clements]

Certain channels such as itv 103 and Sky sports 402 saying we have no satellite signal. We pay for Sky sports too. Also itv 103 is a free channel. All other channels work fine 

[caesarome]

@J9clements 

I take it you have a Sky Q box as you had posted this in the Sky Go forum so I have moved this to the Sky Q forum for you.

[Daniel0210]

@J9clements 

If you do have Sky Q…

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.