Some TV channels are not working (Channel 5)

[DJJenkins]

Channel 5, Sports 2 (PL HD), sky Atlantic HD to name a few - no idea why it says no satellite signal

[TimmyBGood]

@DJJenkins 

Typically that's because the dish has moved slightly out of alignment, and needs adjusting by an installer with a signal meter.

[DJJenkins]

many thanks

[Deedee36]

@DJJenkins  As @TimmyBGood  says it's probably a dish issue,I remember last yeah my mother having the same issues on the same channels you have mentioned it turned out that her dish had slightly moved and needed realigned 

[DJJenkins]

thanks - yeh we've had building work, so probably been knocked

[TimmyBGood]

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@DJJenkins wrote:

 so probably been knocked

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That would do it.  Sky probably won't charge for an installer visit, but you may need to wait for one to be available.

[KC-Bassman]

I've been getting the same but for one channel only - 505 (CNN). One minute it was there, now it's not - but I can still get all the other news channels?

is it really a case of the dish has moved slightly which can cause just one channel to stop being available?

[KC-Bassman]

Oops - I meant 506! Either way, it is CNN that has gone AWOL!

[Daniel0210]

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@KC-Bassman wrote:

is it really a case of the dish has moved slightly which can cause just one channel to stop being available?

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@KC-Bassman 

There are probably others but may be channels you don't watch. If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.