Snowy screen and flickering off and on

[KP787]

Have tried numerous resets  . Picture is fine on normal TV ....

[Mr+Flibbles+86]

Hi there @KP787 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[cuke]

I would also suggest trying another HDMI cable..

[KP787]

Thanks for the replies , new box has arrived and problem solved ..... cheers .

[fatcat2006]

I have a similar issue I have a grey snowy rectangle in the middle of the screen with black bands down each side, I have reset the box twice and changed the HDMI cable and it still does not work.

[fatcat2006]

Update to last messgae, I am still able to watch recordings saved to the Qbox on my tablet via skyGo but not able to do anything on the TV

[fatcat2006]

Is anyone able to help, I can't find a phone number to call sky on and it has now been 2 and a half hours since my initial post

[fatcat2006]

Never mind I eventually found a phone number and have a new box on the way

[PandJ2020]

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@fatcat2006 wrote:

Never mind I eventually found a phone number and have a new box on the way

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Remember to remove your viewing card as many send there's back to Sky when the box is exchanged...