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Message posted on ‎17 Jul 2024 09:34 AM

Smart to suddenly not seeing sky q box

I have a smart tv. Last night the to suddenly didn't recognise the hdmi link. Nothing on screen. Changed cable twice. Switched ports still just says SkyQ  no signal

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Message posted on ‎17 Jul 2024 09:49 AM - last edited: ‎17 Jul 2024 10:11 AM

Re: Smart to suddenly not seeing sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Tina917  can you try the following:

 

Turn on your Q box using the remote, allow a minute or 2, then on your remote press the following buttons in this order Home1080Home.

 

This should default the box to 1080 allowing the TV to pick it up again.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Superuser
This message was authored by: GD1 Answer

Message posted on ‎17 Jul 2024 09:49 AM - last edited: ‎17 Jul 2024 10:11 AM

Re: Smart to suddenly not seeing sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Tina917  can you try the following:

 

Turn on your Q box using the remote, allow a minute or 2, then on your remote press the following buttons in this order Home1080Home.

 

This should default the box to 1080 allowing the TV to pick it up again.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Tina917

Message posted on ‎17 Jul 2024 10:04 AM

Re: Smart to suddenly not seeing sky q box

Thank you @GD1  that has worked. 

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