Skyq box will not connect to the internet

[StephenG0310]

We have internet to the house and our iPads are connected but the skyq box will not connect

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Quoman7]

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@StephenG0310 wrote:

We have internet to the house and our iPads are connected but the skyq box will not connect

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Hi @StephenG0310 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[Lisa-P1987]

Unfortunately, there was no further response to our invite in 48 hours so this has been closed now.

Our team will not be available till 21st June where we will resume Community Messaging support.