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Discussion topic: Skygo won’t connect to sky Q box

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This message was authored by: Tje86

Message posted on ‎06 Dec 2023 04:38 PM

Skygo won’t connect to sky Q box

We got given a new sky Q box, as the mini box wasn't getting a stable connection. This didn't fix the issue so an engineer installed a booster box. 

Since then the Skygo app cannot locate the sky Q box on the network. 

I've restarted everything, I've deleted and reinstalled the app multiple times. 

 

The unhelpful customer service spent 30 mins putting me on hold and transferring me to different departments. After an hour I gave up. 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎06 Dec 2023 05:16 PM

Re: Skygo won’t connect to sky Q box

Posted by a Superuser, not a Sky employee. Find out more

Is the settings on the main Sky Q box turned on for Sky Go access ?

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This message was authored by: Tje86

Message posted on ‎06 Dec 2023 05:21 PM

Re: Skygo won’t connect to sky Q box

Yes can confirm that was turned on and has remained turned on. 

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