7

This discussion topic has been answered Discussion topic: SkyQ pixelating after fibre internet installation

Reply
This message was authored by: Bionicbits

SkyQ pixelating after fibre internet installation

SkyQ - picture on some channels pixelating after BT/EE full fibre internet installation - none of the wires have been altered, htmi and Ethernet cables all good, internet  439 upload / 72 download  .. any suggestions???


Best Answers
This message was authored by: Chodley Answer

Re: SkyQ pixelating after fibre internet installation

Posted by a Superuser, not a Sky employee. Find out more

@hrai wrote:

Maybe try resetting the Sky Q's network connections?

 

Might be some weird IP/DHCP leasing issue - I'm using terms that I don't really understand but sound plausible 🙂 


There is no way this is DHCP related

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: hrai

Re: SkyQ pixelating after fibre internet installation

Maybe try resetting the Sky Q's network connections?

 

Might be some weird IP/DHCP leasing issue - I'm using terms that I don't really understand but sound plausible 🙂 

This message was authored by: Invisiblename

Re: SkyQ pixelating after fibre internet installation

Posted by a Superuser, not a Sky employee. Find out more

@Bionicbits wrote:

SkyQ - picture on some channels pixelating after BT/EE full fibre internet installation - none of the wires have been altered, htmi and Ethernet cables all good, internet  439 upload / 72 download  .. any suggestions???


Are you talking about live Sky channels? If so that would have nothing to do with your internet connection as that comes via your dish.  Sounds more like either the connections from the dish have come loose on the back of the Sky Q box, or your dish is slightly out of alignment with the satellite 

I am just another Sky customer!
This message was authored by: Chodley Answer

Re: SkyQ pixelating after fibre internet installation

Posted by a Superuser, not a Sky employee. Find out more

@hrai wrote:

Maybe try resetting the Sky Q's network connections?

 

Might be some weird IP/DHCP leasing issue - I'm using terms that I don't really understand but sound plausible 🙂 


There is no way this is DHCP related

Did this answer not help you?

Avatar for Bionicbits
Level 1 icon
Topic Author
This message was authored by: Bionicbits

Re: SkyQ pixelating after fibre internet installation

Not touched any of the wiring from dish to Q box - all connections are good - and have rebooted numerous times

This message was authored by: TimmyBGood

Re: SkyQ pixelating after fibre internet installation

Posted by a Superuser, not a Sky employee. Find out more

@Bionicbits 

 

None the less, live television channels arrive at the dish and go down the dish cable to the main Q box, then over HDMI cable to the television set: broadband, WiFi and ethernet are not involved.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: hrai

Re: SkyQ pixelating after fibre internet installation

It's worth checking the dish/exterior cabling. A fault could have occurred coincidently* around the time of the fibre upgrade. Checking the signal strength would be a good starting point - Settings, satellite signal, more info.  In my case (see below) I think what I also did was to unscrew/use one cable at a time checking the signal strength each time which allowed me to identify a faulty cable.

 

* I had a damaged cable in my setup for a while. A few recordings didn't happen /failed over a period of a few months which I didn't pay much notice to. Due to ongoing building work at one point I disconnected the box for a day or to. When I reconnected I noticed a zero signal although the box seemed fine. Carefully swapping the inputs around/ using just a single cable showed that it was cable/dish related and when I went outside and checked carefully I could see/feel a nick in one of the cables!   (It had been damaged by the builders a few months previously - long project! - so it had basically been operating in a single cable mode since then and done a good job tbf!) I got a local guy in and he replaced the cables and it was all was good.

This message was authored by: Invisiblename

Re: SkyQ pixelating after fibre internet installation

Posted by a Superuser, not a Sky employee. Find out more

@Bionicbits wrote:

Not touched any of the wiring from dish to Q box - all connections are good - and have rebooted numerous times


And your dish alignment????

I am just another Sky customer!
Reply
Answered - Go to Answer