Discussion topic: SkyQ not connecting to satellite dish- storm damage?

This message was authored by: DJRG · ‎22 Nov 2023

Satellite dish and Sky system not connected. Storm damage to dish?

This message was authored by: Laing1 · ‎22 Nov 2023

@DJRG wrote:

Satellite dish and Sky system not connected. Storm damage to dish?

@DJRG what message are you seeing on the TV screen

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

This message was authored by: ZoeMaxfield · ‎22 Dec 2023

I am also having this issue - sky can't send an engineer until mid Jan!

My message says no satellite signal.

This message was authored by: Daniel0210 · ‎22 Dec 2023

@ZoeMaxfield

I'm afraid the recent bad weather will have knocked quite a few dish's out of alignment.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

may provide some troubleshooting but it would appear mid January is the earliest availability of an engineer in your area. You could try a local satellite installation company to see if they can attend sooner but you'd be charged for that and Sky won't compensate you.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

Discussion topic: SkyQ not connecting to satellite dish- storm damage?

SkyQ not connecting to satellite dish- storm damage?

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