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Discussion topic: SkyQ not connecting to internet

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This message was authored by Thebig1 This message was authored by: Thebig1

SkyQ not connecting to internet

Hi all,

 

just changed to Vodafone internet etc. connected my sky Q box to the router Wi-Fi, changed the DNS to manual and 1 1 1 etc as per searches. The network settings are ticked and stable for "Connecting to broadband router" and "Connection to internet". All other devices on router are working fine.

any ideas

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This message was authored by Addie15 This message was authored by: Addie15

Re: SkyQ not connecting to internet

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by lily3 This message was authored by: lily3

Re: SkyQ not connecting to internet

Trying again... skyQ upgrade june 2023 since when every 2-3 days i am asked to enter network password.

How can this be permanently set?

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