SkyQ minibox is frozen

[DaveCh10]

I have just installed my new Sky Broadband hub and successfully connected this to my Sky Q box.  All my other appliances (laptop, phones, iPad) are successfully connected and I can run Sky Go.  When I try to reboot my minibox, the usual instructions show on the TV but when i come to pressing the Home button on the remote, nothing happens and the minibox light will not turn green.  If I press the start button on the minibox, the green light comes on but I just I get a screen about "Accessibility" with the option to go to "Settings" or "skip & try later" - neither of which respond to the remote.  This screen is just stuck there!

[Daniel0210 · Accepted solution]

@DaveCh10 

If it's just stuck on that screen Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

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[DaveCh10]

Thank you Daniel - worked a treat!

[Daniel0210]

@DaveCh10 

Thanks for the feedback. Glad to hear it worked.