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Discussion topic: SkyQ minibox is frozen

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This message was authored by DaveCh10 This message was authored by: DaveCh10

SkyQ minibox is frozen

I have just installed my new Sky Broadband hub and successfully connected this to my Sky Q box.  All my other appliances (laptop, phones, iPad) are successfully connected and I can run Sky Go.  When I try to reboot my minibox, the usual instructions show on the TV but when i come to pressing the Home button on the remote, nothing happens and the minibox light will not turn green.  If I press the start button on the minibox, the green light comes on but I just I get a screen about "Accessibility" with the option to go to "Settings" or "skip & try later" - neither of which respond to the remote.  This screen is just stuck there!


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: SkyQ minibox is frozen

Posted by a Superuser, not a Sky employee. Find out more

@DaveCh10 

If it's just stuck on that screen Sky have suggested the following...

  • Unpair their Sky Q remote from the box by holding 4&6
  • Wait for the remote to flash
  • Then dismiss the information screen "Skip & set up later"
  • Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.


 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: SkyQ minibox is frozen

Posted by a Superuser, not a Sky employee. Find out more

@DaveCh10 

If it's just stuck on that screen Sky have suggested the following...

  • Unpair their Sky Q remote from the box by holding 4&6
  • Wait for the remote to flash
  • Then dismiss the information screen "Skip & set up later"
  • Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.


 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
DaveCh10
Topic Author
This message was authored by DaveCh10 This message was authored by: DaveCh10

Re: SkyQ minibox is frozen

Thank you Daniel - worked a treat!

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: SkyQ minibox is frozen

Posted by a Superuser, not a Sky employee. Find out more

@DaveCh10 

Thanks for the feedback. Glad to hear it worked. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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