Hi community. Advice please I have been a sky customer for 17 years and I am now getting very frustrated with the sky Q minis . For many years we have had problems with the mini boxes dropping their connections. But it's got a lot worse lately
I was with Sky broadband ( 16 years ) until earlier this year - moved to the highest level of community fibre to cover our house needs and also because sky couldn't offer fibre . I am also with sky mobile but that will change soon as the signals are poorer than other providers
I have a had numerous calls with sky technicians and their customer service about my sky Q mini box issue over the years . I have had engineer visits and used sky boosters around the house . This year, because of these problems and at their proposal, I even hard wired all our sky boxes via Ethernet . And yet no configuration seems to be straight forward and work . I continue to have to reset the mini boxes again and again but still they go down . It's a shambolic result for a premium price from a company that I used to give 10 out of 10 for
The main box works the minis just always struggle
I have had community fibre round to test their install ( within 2 days of calling ) and its all good and I can see that no other system has a problem ( PS 5, I phones , lap tops etc ) all maintain a strong connection but not sky q .
I do have a sky "premium" engineer coming round this week ( 10 days booking time ) to see if they can address the issue as the others cannot. And like other forums I get different advice from different engineers
I have read the forums, reset the sky boxes based on Ethernet connections , removed Eco mode, rebooted again and again etc but still the problems occur .
sky recognise the problems we are having and I have even offered sky a positive proposal for going forward such as they moving me to Stream.. but they would rather sell me Glass - ( I don't need it as my TVs are perfectly good thank you ) and even if I was to move to stream sky want to charge me an additional £39.99 for each puck plus more for the stream service than Q .
this is not a way to treat a sky VIP customer of 17 years
so my question to the community is "would you move to Sky Streamor a different provider altogether if you were in my situation. ???
i am definitely not getting value for money from Sky and I am not happy with the level of customer service I am receiving today plus I am spending far too much of my valuable time chasing sky to deliver a expected level of service that I pay for
