SkyQ mini box no satellite signal

[Eric11]

The main SkyQ box is working but the mini box says there is no satellite signal 

[GD1]

@Eric11  Power down both the main Q box & Mini, power up the main Q box again, allow to fully reboot, repeat with mini.

[Daniel0210]

@Eric11 
Also take a look at the troubleshooting on the appropriate section of this link.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
You may then need to contact Sky and arrange for an engineer to check the alignment of your dish. Be aware that if you’re on a communal dish system you’ll have to contact your landlord or building management company rather than Sky.

[Daniel0210]

@Eric11 

One of the other Superusers on here has previously recommended not trying to reboot a box if it shows no satellite signal as it places it in a continuous loop.

@bob1234 was this you? 

[GD1]

@Daniel0210  OP has posted though that the main Q box is working so the steps provided should be ok.

[Simeon1]

This is the solution that worked for me when I was getting no satellite signal on my Sky Q mini box and sometimes no Internet connection, although in settings it was saying there was no problem. I have a BT router.

Down power all 3 pieces of equipment, Main box, mini box and router. 

Power up router.

Power up main box

On main box go to settings - Network Connection - Network Setup.  In here select 'Reset' if the message in here is 'your network looks good' you need to confirm you want continue with rest. 

Here you will have a choice of which router you have, a Sky router or Other broadband provider. Select which one you have. 

Hopefully you will see you now need to add your router password. 'Do not enter manually' do nothing.

Now go your Router and press the WPS button, press this until it starts flashing. 

Now go to your main box and press the WPS button. This will connect both boxes without entering passwords. 

Hopefully all is fine between router and main box now.

Now go to mini box and go through the reset process. 

This worked for me and I can see all my recordings and TV guides without any missing or delayed. 

Good luck 👍🏻 

[Barry145]

There is a connectivity problem but my main box is working 

[Laing1]

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@Barry145 wrote:

There is a connectivity problem but my main box is working 

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@Barry145 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then reboot the mini box

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for coming to the Community to report the problems that you've experienced.

We sincerely apologise for any inconvenience this has caused and can confirm that the original problem has now been resolved.

As many people have found, your main Sky Q box should be powered off at the mains for 30 seconds first, followed by your mini boxes.  If you continue to have problems, you can also find from the Community or our help article here.

I'm going to mark this post as the answer, so that everyone has the most up-to-date information.