SkyQ drops Brsk wired internet connection.

[Dave213]

Hi, my SkyQ box drops its wired internet connection every day or few days. Tried self help, no joy.

Power off/on Q box seems to fix it, then goes again.  All other devices in the house are fine, wired speed is 500mb.
Any help appreciated 

[oldfella]

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@Dave213 wrote:

Hi, my SkyQ box drops its wired internet connection every day or few days. Tried self help, no joy.

Power off/on Q box seems to fix it, then goes again.  All other devices in the house are fine, wired speed is 500mb.
Any help appreciated 

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Hi @Dave213 

If you have no Q mini boxes or all boxes are connected by Ethernet to your router you can then switch off all Q box WiFi.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects immediately go into the Q box hidden menu and turn off WiFi. (Provided you have no minis on WiFi)

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.