0

Discussion topic: SkyQ drops Brsk wired internet connection.

Reply
This message was authored by Dave213 This message was authored by: Dave213

SkyQ drops Brsk wired internet connection.

Hi, my SkyQ box drops its wired internet connection every day or few days. Tried self help, no joy.

Power off/on Q box seems to fix it, then goes again.  All other devices in the house are fine, wired speed is 500mb.
Any help appreciated 

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: SkyQ drops Brsk wired internet connection.

Posted by a Superuser, not a Sky employee. Find out more

@Dave213 wrote:

Hi, my SkyQ box drops its wired internet connection every day or few days. Tried self help, no joy.

Power off/on Q box seems to fix it, then goes again.  All other devices in the house are fine, wired speed is 500mb.
Any help appreciated 


Hi @Dave213 

If you have no Q mini boxes or all boxes are connected by Ethernet to your router you can then switch off all Q box WiFi.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects immediately go into the Q box hidden menu and turn off WiFi. (Provided you have no minis on WiFi)

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion