SkyQ dish/LNB for self-install, how do I arrange this.

[R5oss]

The installer arrived on the 6thSept but would not install a replacement Dish/LNB on the old Sky mast at the rear of our house (dormer bungalow  with a very steep roof).

Checked with my local aerial supplier and all he needs is a long roof ladder !

So how do I get Sky to supply the Dish & LNB since the cables are already installed.

Mike.

[GD1]

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@R5oss wrote:

The installer arrived on the 6thSept but would not install a replacement Dish/LNB on the old Sky mast at the rear of our house (dormer bungalow  with a very steep roof).

Checked with my local aerial supplier and all he needs is a long roof ladder !

So how do I get Sky to supply the Dish & LNB since the cables are already installed.

Mike.

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Simple answer is they won't supply this if your arranging your own installaton, if you use an independant installer they will provide the relevant hardware.

[MightyQuinn]

Hi @R5oss   Sky will not provide you with a self-install dish and LNB. Remember, the dish needs to be in a easily accessible and safe place for Sky installers to maintain it.

[Daniel0210]

@R5oss 

Sky installers are governed by strict H & S rules and won't climb onto roofs. If you get an independent installer to fit or work on a dish that Sky deem to now be in a position they can't work on it'll impact any maintenance that might crop up in the future. 

[R5oss]

Thanks for the replies, even though they were not what I wanted to hear.

Mike.