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Discussion topic: SkyQ box won’t turn on

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This message was authored by: Ali8888

SkyQ box won’t turn on

My sky Q box won't turn on 

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This message was authored by: oldfella

Re: SkyQ box won’t turn on

Posted by a Superuser, not a Sky employee. Find out more

@Ali8888 wrote:

My sky Q box won't turn on 


Hi @Ali8888 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

This message was authored by: Daniel0210

Re: SkyQ box won’t turn on

Posted by a Superuser, not a Sky employee. Find out more

@Ali8888 

Won't turn on from what; standby or completely off at the plug? What colour light is on the front of the box?  What have you tried? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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