@Nkjc wrote:
Suddenly my tv went off and SkyQ box froze. Now saying I can't watch tv at the moment due to connectivity problem. I have turned everything off, unplugged it and put back on. Still saying the same message. Checked sky dish and nothing is in the way. Can anyone suggest what I could try???
Hi @Nkjc
Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
