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Discussion topic: SkyQ box saying no satellite connection

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This message was authored by NadineK This message was authored by: NadineK

SkyQ box saying no satellite connection

My SkyQ box saying I have no satellite connection. I think it's the wire going into the box. Is it best to get engineer out?


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This message was authored by oldfella This message was authored by: oldfella Answer

Re: SkyQ box saying no satellite connection

Posted by a Superuser, not a Sky employee. Find out more

@NadineK wrote:

My SkyQ box saying I have no satellite connection. I think it's the wire going into the box. Is it best to get engineer out?


Hi @NadineK 

Are the two F connectors on the dish cables still finger tight into the back of the Q box?

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

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This message was authored by oldfella This message was authored by: oldfella Answer

Re: SkyQ box saying no satellite connection

Posted by a Superuser, not a Sky employee. Find out more

@NadineK wrote:

My SkyQ box saying I have no satellite connection. I think it's the wire going into the box. Is it best to get engineer out?


Hi @NadineK 

Are the two F connectors on the dish cables still finger tight into the back of the Q box?

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

NadineK
Topic Author
This message was authored by NadineK This message was authored by: NadineK

Re: SkyQ box saying no satellite connection

Thank you I will try that now x

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