30 Dec 2023 09:51 AM
@Chodley No it doesn't think the setting needs changing, it actually changes them and you have to go back into the settings and reset to 2160.
It doesn't occur everytime it's seems to be connected to the TV going through a start up cycle, wait a few seconds before putting Q on seems to help.
But it's clearly the box that is reading the info wrong.
No need to argue with everyone who has this issue.
30 Dec 2023 01:11 PM
Posted by a Superuser, not a Sky employee. Find out more
@Ronj wrote:@Chodley No it doesn't think the setting needs changing, it actually changes them and you have to go back into the settings and reset to 2160.
It doesn't occur everytime it's seems to be connected to the TV going through a start up cycle, wait a few seconds before putting Q on seems to help.
But it's clearly the box that is reading the info wrong.
No need to argue with everyone who has this issue.
It thinks the setting needs changing so it changes it. Is that clearer?
It doesn't change it for fun. I'm not arguing. I'm saying you (or Sky or them and the TV manufacturers) need to look at what makes it repeatedly think the TV can't handle UHD so it drops back to 1080i.
10 Jan 2024 08:08 PM
I had this problem too and I found this workaround
Go to Settings- Set up - Preferences- On demand default download format - UHD
seems to keep the Q Box in UHD rather resetting to HD
23 Jan 2024 09:39 PM
Mines already set to default uhd but i still have the problem of box reverting to 1080i
My tv is samsung also , had this problem for a few months now.
10 Feb 2024 05:25 PM
I get both the drop back to 1080i and sometimes the message advising that the TV won't work with UHD. Both are very annoying and have persisted ever since getting my Samsung Q90R.
I'm using a Sonos Arc and it can take several goes to establish the eARC connection. Often, I get bad lag between image and sound (picture lags) which corrects itself if I turn eARC on and off in the TV settings.
I quite like the TV, the Sonos and the Q box as individual bits of kit. I just wish they would work reliably together.
I've tried changing cables and have the latest TV firmware but never manage to improve matters.
22 Mar 2024 09:29 AM
I am having a similar problem using an LG TV. I have found that setting the UHD to 8bit instead of Auto or 10 bit makes it work. Or at least for now. Hope that helps.
22 Mar 2024 10:23 AM
Posted by a Superuser, not a Sky employee. Find out moreBut then you lose HDR
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