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Discussion topic: SkyQ UHD recording won't play on Samsung UHD TV

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This message was authored by NottStuart This message was authored by: NottStuart

SkyQ UHD recording won't play on Samsung UHD TV

I mnde a Sky Q recording of a UHD broadcast (''Williams & Mansell: Red 5'' on skysports F1 UHD 8 July 2023) but when I try to play it on my Samsung UHD TV (''55in S95B OLED 4K HDR'') the box reports ''To watch this you need a UHD TV and have your picture resolution set to UHD To set now press [redbutton]''

 

But when I do that it goes through a test routine & declares ''Trying Ultra HD in 10-bit color didn't work ... you may need to change a setting on your TV ...''

 

I have set everything on the Samsung to max picture and spent ages on to Samsung tech to ensure I've not missed anything - they are adamant that the problem is with Sky but I can't see where or what I can do to change anything which would fix thate

 

Other UHD broadcasts seem to work fine, though I'm not sure how to tell whether I'm watching HD or UHD - I recently found the setting to switch between 1080i and 1080p which was a very evident improvement but I don't know how to check whether I'm watching a 2060 UHD broadcast. 

 

This recording reports itself as being 'part recorded, no signal' but I don't think that's the problem.

 

Any ideas?


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NottStuart
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This message was authored by NottStuart This message was authored by: NottStuart Answer

Re: SkyQ UHD recording won't play on Samsung UHD TV

Thank you for all the suggestions above - even those from people who had not properly read my question. 

 

I have report none of them made any difference, and especially the new 8k capable HDMI lead which I purchased specially and promised to report on except the link to a different thread posted by Cuke - so special thanks to you!

 

There wasn't a specific answer to my problem there but I did extract a vital idea from this by Stormtrooper12:
''I take it you dont see this message if you try downloading one of the videos from Help>HDR Set-Up Tutorials ?''

 

Well I didn't know there were any such tutorials in the SkyQ box but among them I found one in UHD which I was confident would not play on my TV but I thought I'd give it a try and sure enough it produced the same error message as when I tried to watch UHD previously, and also the same ''..press red button now to fix'' message on screen as I had seen many times.


But lo & behold for no apparent reason, this time it did fix the problem!! 😊😊😊

 

Note: the problem was not in my TV or it's settings, because they were already as they should be, and it was not with the HDMI lead because changing that made no difference (I changed it back!) - no, the problem was that the SkyQ box did not recognise these facts when it ran the 'fixing' routine when it was offered from any other UHD recording or broadcast but it did when triggered from Sky's own 'help' videos.


So they did help but I'm sure not in the way envisaged!

 

I'm not at all happy about this process but at least I have now got the outcome and I hope this information helps someone else.

 

Cheers everyone.

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