SkyQ Minibox still not working

[Brashi]

My Sky Q mini box has stopped playing TV channels. My main box is still fine.

It's connected to the internet - I can use apps like Netflix, and it's connecting to the main Sky Q box as it's showing the TV shows I've recorded. But it won't play them, or live TV. All it says is "Please check your subscription entitles you to view this channel on this box".

On the main Sky Q box, it's fine.

It's been doing this for a few days. I've tried rebooting, and reactiving, but no success.

[Addie15]

Hi there, Brashi. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Update:

Spoke with @Brashi and resolved issues

Thanks for the escalation 🙂

[Brashi]

Yep, all resolved within 5 minutes of messaging with the tech advisor.  Doing a call back was the resolution.  My only complaint with the process is that I first raised this issue last week but didn't get an invitation to a private chat with a tech advisor. So I started another discussion yesterday and got the invitation this morning.   It would be good if there was a quicker way to get to the private chat stage. 

[ColinJC72]

Hi @Brashi. Would you mind telling me how this was resolved please? My system has not been working for days, and exact same issue. Thanks.