Sky won’t connect to UW wifi rooter

[Simm28]

I solved mine today, I contacted utility Warehouse and a tech called Kev was fantastic, he explained all really well, unticked a mesh option for my router,, assigned 2.4ghz and 5ghz to my router, he also unchecked IPV6 as said only works off IPV4. Next bit of info told me the firmware update on the Sky Q may have caused it, and as I don't have a Sky router this can sometimes be a problem as Sky Q doesn't have the control to tell the non Sky router to reconnect automatically via WPS, he also told me to uncheck eco mode on Sky Q, anyway all working again now, hope you solve yours, I had to wait a long time in Utility warehouse queue but it was worth it

I'll post the tips he gave me 

kind regards

[Simm28]

Tip 1

Hello from UW

Please use the steps below for help with turning off the WiFi Hotspot on your Sky Q equipment.

Press "Home" on your Sky Q remote,

Go to "Settings", followed by "Network"

Select "Advanced Settings"

Select "WiFi Hotspots" 

select "Turn Off"

You will need to enter your "TV Pin" (If required)

It will now ask you to confirm that you wish to turn off WiFi hotspots, 

select "Turn off" to continue.

You will now see a confirmation screen that WiFi hotspots have been turned off.

Thanks,

UW Technical Support

Tip 2

Hello from UW

Here is a simple guide showing you how to update the firmware on your Sky Q box.

To check for a firmware upgrade (Skip if up to date)

Press "Home" on your Sky Q remote.

Go to "Settings"

Press "System Info"

Highlight the "Software Version"

If the firmware is out of date, you will see "Setup", please press this and then select "Software download"

Your box will start to download the latest software.

This can take up to 10 minutes.

For further Help & Support please visit the Sky website using the link below:

https://www.sky.com/help/articles/updating-sky-box-software

Thanks,

UW Technical Support

Tip 3

Hello from UW

To help keep your Sky Q box connected to your WiFi network we recommend turning off "Eco Mode" within the Standby settings.

Please follow the steps below:

Press "Home" on your Sky Q remote. 

Go to "Settings" 

Select "Setup"

Select "Preferences" followed by "Standby mode and off"

Thanks,

UW Technical Support

[Simm28]

The last one wasn't "Off" on mine it was "none"

[Simm28]

I also did the latest firmware update on my Sky Q box, hope it was of some help

[Rachi2]

Thanks very much for this. I've missed UW as the lines close at 5.30 but I'll try tomorrow. 

[Nicholas+Polito]

Same here skyq won't connect to utility warehouse router 2 days now. Works with ethernet cable but when I try with  WiFi skyq box keeps saying the password is incorrect.

[Simm28]

Give utility warehouse a ring, the wait in the queue is worth it, they can access your router and see what's going on

[Rachi2 · Accepted solution]

Thank you for you help. Utility warehouse tweaked my router and it's all sorted! 

[Rachi2]

Contact UW and they will make a fix to your router. They did mine today. Customer services close at 5.30 though. Good luck  

[Simm28]

Glad you got it sorted 😊

[Me134]

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@Rachi2 wrote:

Thank you for you help. Utility warehouse tweaked my router and it's all sorted! 

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Any idea what they actually did?

[Rachi2]

They said there's been some update with sky that has had some kind of impact on the internet connection. If you see the reply from simm28 that's exactly what they did remotely for my router.