@Tim1111111111
Are you seeing an error message of 'no satellite signal'? If so check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
As you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact. Perhaps check if neighbours are having the same issue.
Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.
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NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
