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Discussion topic: Sky tv not connecting to sky wifi

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Avatar for Ab33ndnnebf
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This message was authored by: Ab33ndnnebf

Message posted on ‎24 Dec 2023 05:05 PM

Sky tv not connecting to sky wifi

I have sky tv & broadband I have reset the network connection so many times it now says connected but my tv is still not working and my apps are not working please help 

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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎24 Dec 2023 05:20 PM

Re: Sky tv not connecting to sky wifi

Posted by a Superuser, not a Sky employee. Find out more
@Ab33ndnnebf wrote:

I have sky tv & broadband I have reset the network connection so many times it now says connected but my tv is still not working and my apps are not working please help 

@Ab33ndnnebf do you have Sky Q/Sky HD or  sky Glass/stream as Sky Q/HD gets its signal from a satellite signal so if your network is down you should still get TV signal. 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎24 Dec 2023 05:21 PM

Re: Sky tv not connecting to sky wifi

Posted by a Superuser, not a Sky employee. Find out more

Try turning off both your router and your Sky box off at the plug. Leave the router for 30 seconds before turning on and wait until you have a good WiFi connection (on other devices) before restarting your Sky box.

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