Sky tv not connecting to internet

[Varsha1]

Hi,

I have been trying to connect my internet to the Sky tv and also press downed on the WPS button. However this keep showing as unsuccessful.

how do I sort this out please

thank you 

[Tom-W19]

Hi @Varsha1 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Laing1]

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@Varsha1 wrote:

Hi,

I have been trying to connect my internet to the Sky tv and also press downed on the WPS button. However this keep showing as unsuccessful.

how do I sort this out please

thank you 

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@Varsha1 is Sky your internet provider ? as if not the WPS button will not work

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.