Sky tv loses Internet connection

[Chodley]

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@Robbie691 wrote:

Sorry it's not worked 

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What hasn't?

[Mansy2]

FWIW, my connectivity problems were caused by a faulty fast ethernet switch with lights showing a intermittent activity. Changed it for another unmanaged switch and all internet and mini box issues cleared.

[Hibby1875]

there had to be a reason it's doing this.  If Sky can't fix it then you'll be free to leave without penalty since you aren't getting what's being paid for 

[Hibby1875]

Same here.  We are Virgin too.  Never had any problems with Sky Q until last few months.  No internet in morning - other times trying to connect to my neighbours internet.  Nothing wrong with Virgin Modem as all else working but it's reset more times than I've had hot dinners Sky Q and tv been unplugged - various cables renewed.  Everything possible had been done but still getting problems.    Hubby has until oct 26 on his contract to run. No way are we paying that for **bleep** or no service 

[Chodley]

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@Hibby1875 wrote:

Same here.  We are Virgin too.  Never had any problems with Sky Q until last few months.  No internet in morning - other times trying to connect to my neighbours internet.  Nothing wrong with Virgin Modem as all else working but it's reset more times than I've had hot dinners Sky Q and tv been unplugged - various cables renewed.  Everything possible had been done but still getting problems.    Hubby has until oct 26 on his contract to run. No way are we paying that for **bleep** or no service 

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It's not trying to connect to your neighbour's wifi. This is a common misinterpratation of the SKYxxxxxx wifi network that sometimes appears. It's actually the Q's own mesh.

As I always say on these threads, use powerline adapters (or full ethernet, or a wifi mesh with hard wired connections for the sky boxes) or deal with a lot of emotional pain.