Sky to box is not doing anything it won't take any commands from the remote even though we have chan

[Ianstewartsky68]

Sky to box is not doing anything it won't take any commands from the remote even though we have changed the batteries so we no it's not the remote. The orange light is on the box but isn't doing anything else. We can't even turn our to on with the sky remote. 

[oldfella]

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@Ianstewartsky68 wrote:

Sky to box is not doing anything it won't take any commands from the remote even though we have changed the batteries so we no it's not the remote. The orange light is on the box but isn't doing anything else. We can't even turn our to on with the sky remote. 

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Hi @Ianstewartsky68 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.