Sky sports

[Leggy34]

My sky sports is not working. It's saying I need to upgrade my package, but when I press the red button it then says I already have the package 

[Chodley]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987]

Thank you for escalating this. We have sent Leggy34 an invite to chat 🙂 

[Liam+Joseph]

I have the same problem with sports. It tells me to upgrade the subscription but I already have it 

[Leggy34]

I rung sky and all sorted now. Something to do with the signal from the dish to the box. So they boosted the signal and its back working now 

[Daniel0210]

@Liam+Joseph 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Lisa-P1987]

Thank you for escalating this. We have sent Liam+Joseph an invite to chat 🙂 

[House+sitter]

Trying to watch man u game .subscribe last weekend now I'm missing my game

[Chodley]

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@Leggy34 wrote:

I rung sky and all sorted now. Something to do with the signal from the dish to the box. So they boosted the signal and its back working now 

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Probably they sent some sort of data update via the satellite signal for your box to interpret/update its info about your subscription.

You can't really boost the signal from a satellite.

[Mr+Flibbles+86]

Update – Thanks for chatting to us Liam+Joseph. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks