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Discussion topic: Sky sports +

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This message was authored by DavidArcher This message was authored by: DavidArcher

Sky sports +

I'm getting code WGT8 when trying to use sky sports + 

I have a full sports subscription so not sure why this is happening 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky sports +

Posted by a Superuser, not a Sky employee. Find out more

@DavidArcher 
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

 

Also check your box is on the latest software Q270.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
DavidArcher
Topic Author
This message was authored by DavidArcher This message was authored by: DavidArcher

Re: Sky sports +

Hi, thanks I've done that and hasn't worked. 
the software is Q230 so doesn't seem to be the latest version even though the SkyQ box is only 1 week old. Any suggestions please? 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky sports +

Posted by a Superuser, not a Sky employee. Find out more

@DavidArcher 

Update it to the latest software. This worked for another customer with that error code (albeit a few months ago).

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky sports +

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

@DavidArcher 

Update it to the latest software. This worked for another customer with that error code (albeit a few months ago).

 


https://www.sky.com/help/articles/updating-sky-box-software-sky-q

I am just another Sky customer and my views are my own
DavidArcher
Topic Author
This message was authored by DavidArcher This message was authored by: DavidArcher

Re: Sky sports +

Thanks guys I've updated the software to Q270 however the Code WGT8 is still there when I try to press the red button. 
🤷‍♀️ 

This message was authored by Doc5907 This message was authored by: Doc5907

Re: Sky sports +

Posted by a Superuser, not a Sky employee. Find out more

@DavidArcher 

 

Try opening sky sports + from the App menu....

 

Home>>>>>Apps>>>>Featured >>>>Sky Sports 

....................................................................................................................
Sky Q 1TB UHD
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Sky Mobile
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