Sky sports +

[DavidArcher]

I'm getting code WGT8 when trying to use sky sports + 

I have a full sports subscription so not sure why this is happening 

[Daniel0210]

@DavidArcher 
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Also check your box is on the latest software Q270.

[DavidArcher]

Hi, thanks I've done that and hasn't worked. 
the software is Q230 so doesn't seem to be the latest version even though the SkyQ box is only 1 week old. Any suggestions please? 

[Daniel0210]

@DavidArcher 

Update it to the latest software. This worked for another customer with that error code (albeit a few months ago).

[PandJ2020]

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@Daniel0210 wrote:

@DavidArcher 

Update it to the latest software. This worked for another customer with that error code (albeit a few months ago).

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https://www.sky.com/help/articles/updating-sky-box-software-sky-q

[DavidArcher]

Thanks guys I've updated the software to Q270 however the Code WGT8 is still there when I try to press the red button. 
🤷‍♀️ 

[Doc5907]

@DavidArcher 

Try opening sky sports + from the App menu....

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