Sky sports premier league not working I’ve paid to upgrade to sky sports

[Rickyc1982]

My sky sports premier league is not working. It shows on my account but on the screen says I need to upgrade my package

[oldfella]

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@Rickyc1982 wrote:

My sky sports premier league is not working. It shows on my account but on the screen says I need to upgrade my package

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Exactly what is shown in your Package @Rickyc1982 ?

[Rickyc1982]

Sky sports premier league 

sky sports football

both say active under my sky subscriptions 

[oldfella]

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@Rickyc1982 wrote:

Sky sports premier league 

sky sports football

both say active under my sky subscriptions 

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Looks like you need to speak directly to Sky tben @Rickyc1982 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Rickyc1982]

Yeah cheers.

tried calling but they are closed and directed me here lol

thanks anyway

[Laing1]

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@Rickyc1982 wrote:

Yeah cheers.

tried calling but they are closed and directed me here lol

thanks anyway

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@Rickyc1982 as you cannot contact Sky tonight You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 

[oldfella]

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@Rickyc1982 wrote:

Yeah cheers.

tried calling but they are closed and directed me here lol

thanks anyway

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Hi @Rickyc1982 

Someone posted recently that they couldn't watch Premier league and said they subscribed.   On checking they found out they were only subscribing to Sky Sp Football (Ch 403) and not the Premier league channel (Ch402)