0

Discussion topic: Sky sports premier league not working I’ve paid to upgrade to sky sports

Reply
This message was authored by Rickyc1982 This message was authored by: Rickyc1982

Sky sports premier league not working I’ve paid to upgrade to sky sports

My sky sports premier league is not working. It shows on my account but on the screen says I need to upgrade my package

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Sky sports premier league not working I’ve paid to upgrade to sky sports

Posted by a Superuser, not a Sky employee. Find out more

@Rickyc1982 wrote:

My sky sports premier league is not working. It shows on my account but on the screen says I need to upgrade my package


Exactly what is shown in your Package @Rickyc1982 ?

Rickyc1982
Topic Author
This message was authored by Rickyc1982 This message was authored by: Rickyc1982

Re: Sky sports premier league not working I’ve paid to upgrade to sky sports

Sky sports premier league 

sky sports football

 

both say active under my sky subscriptions 

This message was authored by oldfella This message was authored by: oldfella

Re: Sky sports premier league not working I’ve paid to upgrade to sky sports

Posted by a Superuser, not a Sky employee. Find out more

@Rickyc1982 wrote:

Sky sports premier league 

sky sports football

 

both say active under my sky subscriptions 


Looks like you need to speak directly to Sky tben @Rickyc1982 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Rickyc1982
Topic Author
This message was authored by Rickyc1982 This message was authored by: Rickyc1982

Re: Sky sports premier league not working I’ve paid to upgrade to sky sports

Yeah cheers.

tried calling but they are closed and directed me here lol

thanks anyway

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky sports premier league not working I’ve paid to upgrade to sky sports

Posted by a Superuser, not a Sky employee. Find out more

@Rickyc1982 wrote:

Yeah cheers.

tried calling but they are closed and directed me here lol

thanks anyway


@Rickyc1982 as you cannot contact Sky tonight You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by oldfella This message was authored by: oldfella

Re: Sky sports premier league not working I’ve paid to upgrade to sky sports

Posted by a Superuser, not a Sky employee. Find out more

@Rickyc1982 wrote:

Yeah cheers.

tried calling but they are closed and directed me here lol

thanks anyway


Hi @Rickyc1982 

Someone posted recently that they couldn't watch Premier league and said they subscribed.   On checking they found out they were only subscribing to Sky Sp Football (Ch 403) and not the Premier league channel (Ch402)

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion