29 Sep 2023 09:26 PM
My sky sports premier league is not working. It shows on my account but on the screen says I need to upgrade my package
29 Sep 2023 09:29 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rickyc1982 wrote:
My sky sports premier league is not working. It shows on my account but on the screen says I need to upgrade my package
Exactly what is shown in your Package @Rickyc1982 ?
29 Sep 2023 09:31 PM
Sky sports premier league
sky sports football
both say active under my sky subscriptions
29 Sep 2023 09:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rickyc1982 wrote:
Sky sports premier league
sky sports football
both say active under my sky subscriptions
Looks like you need to speak directly to Sky tben @Rickyc1982
Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home
29 Sep 2023 09:35 PM
Yeah cheers.
tried calling but they are closed and directed me here lol
thanks anyway
29 Sep 2023 09:39 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rickyc1982 wrote:
Yeah cheers.
tried calling but they are closed and directed me here lol
thanks anyway
@Rickyc1982 as you cannot contact Sky tonight You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet
29 Sep 2023 09:41 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rickyc1982 wrote:
Yeah cheers.
tried calling but they are closed and directed me here lol
thanks anyway
Hi @Rickyc1982
Someone posted recently that they couldn't watch Premier league and said they subscribed. On checking they found out they were only subscribing to Sky Sp Football (Ch 403) and not the Premier league channel (Ch402)
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