@Shanesiv
It isn't clear from your post if you have activated or not so if you haven't then give Sky a call and do note that you have to give 31 days to cancel it.
150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
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