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Discussion topic: Sky screen is working but cannot contact to a channel or recordings

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This message was authored by: Rudy4691

Message posted on ‎28 Aug 2023 02:10 PM

Sky screen is working but cannot contact to a channel or recordings

Sky home screen is showing but it cannot connect to a channnel or recordings 

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This message was authored by: GD1

Message posted on ‎28 Aug 2023 02:12 PM

Re: Sky screen is working but cannot contact to a channel or recordings

Posted by a Superuser, not a Sky employee. Find out more

@Rudy4691  Is there a mesage onscreen at all?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Chodley

Message posted on ‎28 Aug 2023 02:30 PM

Re: Sky screen is working but cannot contact to a channel or recordings

Posted by a Superuser, not a Sky employee. Find out more

If the mini preview window is black, try a power cycle

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