Sky satellite signal strength and quality

[41175]

Sky Q box has been working fine but today the picture across all channels has been very disrupted - visuals dropping, and then getting the blue no satellite signal error screen, and the black no signal screen.

Checking the Settings > Status and the satellite signal is mostly showing locked but occasionally showing unlocked, the signal strength is fluctuating between 40 to 0 and and the signal quality is fluctuating between 50 and 0.

The connections to the Q box are secure and it hasn't been moved.. The dish hasn't been disturbed, and isn't blocked by any nearby trees. 

The weather conditions outside are sunny but moderately windy.

Any suggestions?

[Daniel0210]

@41175 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.