@Nick940 wrote:
Had this problem for over 6 weeks. Rang up and had broadband upgraded, yet the problem is still there. Unable to view any of the apps in sky. Done all the trouble shooting and no success
Hi @Nick940
Are you following the correct Network procedure as follows:-
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your Sky Q router router.
On Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
After you carry out the Network reset you must press the router WPS button within 2 minutes
