08 Jan 2024 02:16 PM
Sky replaced by SkyQ box due to technical issues. How do I get the recordings back which I had paid for?
08 Jan 2024 02:27 PM - last edited: 08 Jan 2024 02:27 PM
Posted by a Superuser, not a Sky employee. Find out more
@Ian+Burton wrote:
How do I get the recordings back which I had paid for?
Sky Store 'Buy & Keep' content can be redownloaded.
If you are a Sky TV customer, and the Buy & Keep movies or TV shows you sent to your Sky box are not showing in your purchases tab (Sky Q) (Sky+HD) you may need to restore them to your box. Sign in to your account on skystore.com and select Restore purchases. You should see them within 30 minutes.
https://www.sky.com/help/articles/about-buy-and-keep-rentals
08 Jan 2024 02:28 PM
Posted by a Superuser, not a Sky employee. Find out more
Note that Recordings made from broadcast channels aren't 'paid for' and so are not restorable.
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